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Rethinking potholes


Rethinking Potholes

Help Surrey County Council consider new ways to increase effectiveness of pothole management and services strategy.

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Rethinking potholes


Rethinking Potholes

Help Surrey County Council consider new ways to increase effectiveness of pothole management and services strategy.

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Can you solve the Challenge?

Surrey County Council is determined to develop better road maintenance and resurfacing planning.

The intent is to develop operational efficiencies and risk based insight & intelligence with current and new supply chain.

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This programme is kindly supported by Kier Group who are a key partner and supplier

The programme is open to all parties who feel they can contribute to different thinking and new solutions.

Several proposals have already been establsihed by those who joined us for the innovation design sprint in June.

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Jey issues


Targeting process and system improvements

Jey issues


Targeting process and system improvements

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Key factors We are ExPLORING

  • Better accuracy of publicly reported potholes - Reporting by the public often suffers greatly in lack of location accuracy and many reported potholes are not subsequently found during the resultant site visits.  This also leads to duplication of manual checks and overlaps with the Council’s statutory inspection routines creating a significant number of duplicate pothole reports. 

  • Sorting and eliminating duplicate reports to better Prioritise reported potholes for inspection and repair.

  • Public awareness and engagement (for example reporting and policy).  A pro-active feedback system that builds customer confidence by matching user reports with known defects and planned jobs.

  • Means to better understand total pothole numbers. Exploration of new technologies and materials to inform future contracting.

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Get involved


How to get involved

Get involved


How to get involved

An interactive and engaging process

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Get involved in different ways…

During the 3 day design sprint we did the following:

Day 1: Discovered - We heard talks and debated priorities

Day 2: Explored and prototyped - We formed teams, created concepts and developed concepts

Day 3: Validated, tested and presented - We built business cases for change

The event was attended by over 50 organisations.

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The next steps see us working with the Council and key stakeholders to prioritise submitted business cases from consotia assembled during the event. If you feel you have missed out and would like to get involved in a consortia or submit a business case, please get in touch by the 27th July

As you can imagine, some of the proposals being developed have aspects of confidential or commercially sensitive information.

If you require more information, or would like to discuss getting involved opportunities,

please email sarah@addstrategy.co.uk in the first instance.