The service innovation challenge
SMART Water
and
Service innovation
The service innovation challenge
SMART Water
and
Service innovation
A free industry sponsored event
The upcoming acceleration of smart meter and broader smart water network tchnologies in the UK represents a major opportunity to develop new customer facing services.
This one day workshop hosted in London is designed to explore, prioritise and develop key themes for resultant service improvements.
‘How do we contextualise the impact of this new inbound data and create geneuine new customer value at all levels and across every aspect of our service delivery?’
Andy Clowes, Head of Customer Insight and Strategy, South East Water
Get involved
The third in a series of interactive workshops looking at the impact of smart meter rollout on the UK water industry. This event focusses on potential for change in customer engagement and service innovation.
Get involved
The third in a series of interactive workshops looking at the impact of smart meter rollout on the UK water industry. This event focusses on potential for change in customer engagement and service innovation.
The event is part of a broader sponsored programme of innovation seeking to establish a community of potential suppliers interested to engage in improving customer engagement through open and collaborative innovation.
Who should attend
The event is open to:
Water utility staff
CRM vendors
Customer service vendors
Service innovators
Digital services
Participation is free, places are limited
Improving customer experience
real innovation projects
Improving customer experience
real innovation projects
Get involved!!!
Great speakers
We have a great line up of speakers from water companies, major customer service vendors and expert advisory.
Join South East Water, Microsoft, Advizzo and customer service innovation expert ‘Helena Hill’ .
Interactive sessions
The event is an ideaLAB, a proven codesign event which enables rapid unpacking of challenges and the definition of priority opportunities for change and innovation.
The event also provides an opportunity to network with diverse audiance from the utilities community and thier supply chain.
Focussed outputs
The results of the event will be a set of clearly defined opportunities for service innovation.
These will be published immediately after the event and deployed as objectives into design led innovation programmes with set-aside budget open to a wide community.
Register here
An exiting venue
Register here
An exiting venue
DATE & location:
18th September
Runway East Moorgate
Lower Ground,
10 Finsbury Square
London EC2A 1AF